The 5 Most Frequently Asked Questions
Do you offer free shipping?
At this time we do not offer free shipping at any given threshold. Occasionally, we will email free shipping promotions to those who sign up for our email newsletter. If you are a dealer/distributor, please call for further information.
Do you offer discounts?
We periodically offer discount codes (via email newsletters) to our returning customers, please make sure to sign up for our newsletter to receive updates on new products and deals. We keep our products priced as competitively as possible, so further discounts would make sales unprofitable.
Do you really ship the same day?
Yes, orders placed Monday - Friday before 2PM CT will ship the same day.
If an order is placed late Fridays after 2PM CT, on a weekend, or holiday, it ships the very next business day.
IMPORTANT: if your local or state laws require us to obtain additional information not provided by you at Checkout – we will put your order on hold and contact you via email or phone.
How can I track my order? Where is my order?
You will receive an email containing the tracking number. UPS or FedEx will scan the package once it arrives at the hub. If you placed your order M-F before 2PM CT, please check your tracking number after 9PM CT, and it will be updated. If you placed your order M-F after 2PM CT, or weekends – it will ship the next business day. Note: the tracking will only update once UPS or Fedex scans it. They do not pick up on weekends so if you order after 2pm CT on Friday, you will not see an update until Monday evening.
Can you ship to (insert state)?
In certain states, there are shipping restrictions. Please review our terms.
What is shipping protection?
If you want your package insured from damage, loss or theft while in transit, you must buy the optional insurance. Without purchasing this insurance, in the event the package is lost or stolen while in transit there will be a maximum claim paid of $100 per package plus the cost of shipping. We highly recommend shipping protection for all orders over $150.00.
Who do you ship with?
UPS and FedEx. All orders are shipped ground transit (truck) as shipping ammunition by AIR is prohibited.
Please confirm your shipping address (house, suite, apartment) – orders will not ship to a P.O. box.
All guns must ship to a valid FFL Dealer and cannot be changed or cancelled after they are placed.
Handguns must be shipped via UPS 2-day AIR. Rifles will ship via UPS Ground or Fedex Ground.
Can I get a shipping quote?
Shipping charges can be viewed BEFORE payment.
Please add items to your shopping cart and proceed to the Checkout page (after "View Cart"). At Checkout, please enter your complete address including zip code and scroll down to see the shipping rates.
You will review the subtotal and shipping rates before submitting payment.
How is shipping calculated?
Shipping is based on several factors: base rate, weight, shipping zones (ex: rural area) and your address. Unlike other companies, we do not add "padding" to our shipping fees to "make up" for low prices. We think that is dishonest. What we pay, is what you pay.
When will I receive my order?
We are located in Arlington, Texas.
Please review the UPS transit map and enter 76001 when prompted for the zip code. https://www.ups.com/maps?loc=en_US (Please contact us immediately if you do not receive your order within 1 or 2 days of the transit time given.) Always refer to your tracking number for the most recent updates.
Can I request required / adult signature?
Yes, we have a flat rate of $7.49 regardless of how many packages you are shipping. Please select this option if you are aware there may be porch pirates in your area or carriers previously having difficulties delivering to your address.
Why is there a delay?
We are a family-run business trying our best to ship your orders the same-day (ordered M-F before 2PM CT). Other delays may be caused by inclement weather. In Texas, delays can be caused by ice and snow storms, or heavy rains and hail. Occasionally, our carriers will contact us and suspend pickup services. Also, delays may be caused by inclement weather when shipping throughout the country.
How is my order packaged and shipped?
Orders are carefully packed and shipped in a plain cardboard box with a required black and white D.O.T. hazmat sticker. Cases are double-boxed. Once products leave our warehouse, cartridge boxes may not be in pristine condition. Please keep in mind, most carriers are not so gentle with heavy packages (like ammunition).
Depending on our supplier, we receive ammunition in original packaging or on pallets. Because of this, there may be minimal imperfections of the cartridge boxes due to how we receive them.
My package was not delivered even though it was marked as delivered, what do I do?
We will contact our carrier rep immediately requesting an investigation and a copy of the geolocation scan. This is a satellite data scan that will confirm if the truck stopped in front of your shipping address. This will be used as proof and will determine if you are approved for a refund / replacement.
In the event you become aware of a lost package or entire shipment while the goods are in transit you must report the loss to KIR Ammo immediately upon discovery of the loss.
Shipments that show as delivered that have not been received by you must be reported to KIR Ammo by email no more than 3 (three) days after the delivery date reflected in the carrier’s records.
Should you fail to notify us within 3 (three) days we reserve the right to refuse any refund for goods not received.
Can I leave a note for the delivery driver?
Yes, we will print the note and tape it on the outside of your package. However, depending on the driver - it is not guaranteed that they will follow through with specific delivery instructions.
Why do I have UPS and Fedex tracking numbers?
Our system generates both labels automatically, but we will only ship with the carrier you selected at Checkout. You can view which carrier you selected by looking at the Shipping Charge on your receipt.
Can I pick up ammo in person?
Absolutely, we ask that you call or email us for a local pick-up appointment. We will take the inventory offline and hold it for you. Our business hours are subject to change, please call us first and verify at (817) 818-8640.
Can I cancel my order?
Our system is 100% automated, so the moment you place your order our system starts preparing your products to ship. This means that you may not cancel or change your order once it has been submitted. In some circumstances, call us immediately (817) 818-8640 and we may stop the order. Please review our Terms of Service for further information.
Can I call to ask questions?
Yes, we are happy to help. Please bear with us if we do not answer right away as volume remains very high. We prefer communication through email, so we can keep track and remember specific details about your question. We will respond as soon as we can.
Can I order over the phone?
We prefer our customers to place orders online to verify all information is correct. We do assist with phone orders if you absolutely do not trust the internet.
I just bought ammo and then it went on sale, can I have the sale price?
No. Sales occur from time to time depending on inventory, market conditions, and supplier costs. Coupons may not be applied retroactively unless you purchased during the issued period of the coupon code (i.e "I forgot to put it in during the Sale period").
How do I know KIR Ammo is not a scam website?
We are a Type 08 FFL. You can check our credentials on the ATF website at https://fflezcheck.atf.gov/FFLEzCheck/ - enter 5-75-20181 and you will see our physical address as listed on the website.
Returns & Replacements
We do not accept returns of ammunition. All ammunition sales are final.
Please notify us and provide photo evidence of actual damage to the function of the product or defective products. This does not include damage to boxes or packaging.
We may, in our sole discretion, accept returns for damaged or defective products. To return a product to KIR Ammo, please e-mail us at firstname.lastname@example.org and we will send you a Return Request form to complete.
We will not issue a refund or exchange any products returned to us that do not have an approved Return Request form on file. Products are eligible for return only in our sole discretion after review of the matter. If Your return is approved, we will send a pre-paid shipping label for return of the products.
You are responsible for appropriately packaging the products and providing the packages to the carrier for transportation. Upon receipt of Your return, we will further evaluate and either send You a replacement or issue You store credit. Should we determine that the goods were not defective as claimed or such defect or damage was created by You, we may elect in our sole discretion to refuse a refund or store credit.